Techugo Private Limited respects your privacy and is committed to protecting your personal data. This privacy notice outlines how we handle your personal data when you visit our website at www.techugo.ca (“Site”), regardless of your location. It also explains your privacy rights and the measures in place to protect your data.

This privacy notice provides details about how we collect, process, and store your personal data when you use our Site, including any data you provide. This Site is not intended for children, and we do not knowingly collect data relating to minors.

We encourage you to read this privacy notice along with any additional notices we may provide at the time we collect or process your data. This document is supplemental and does not override other privacy notices or fair processing notices.

Techugo Private Limited is the controller responsible for your personal data (referred to as “we,” “us,” or “our” in this notice). We are a company registered in Canada, and our office is located at 311, 4893 Clarendon St, Vancouver, BC, V5R 3J3, Canada. For inquiries about this notice or the use of your data, email us at sales@techugo.ca.

We may periodically update this privacy notice by modifying this page. Please review it regularly to stay informed. If substantive changes occur, we may notify you directly, for instance, by posting a message on our Site’s landing page.

It is essential to keep your personal data accurate and up to date. Please notify us of any changes to your personal data during your interactions with us.

Our Site may include links to external websites. These third-party sites may collect or share data about you. We do not control these sites and are not responsible for their privacy practices. We recommend reviewing their privacy notices when you leave our Site.

As a representative or employee of a business partner or potential client, you may provide details such as your name, address, phone number, email, job title, and department for purposes like business development and marketing.

We collect certain information automatically when you use our Site. This may include:

• Device identifiers and browser type.
• General geographic location (e.g., city or country).
• Browsing patterns and interactions with our platform.
• Statistical data, such as Site traffic, is gathered through tools like Google Analytics (data anonymized).

If required by law or to respond to a query, failure to provide personal data may prevent us from addressing your concerns or fulfilling requests.

We gather personal data directly from you when you interact with our Site, such as through contact forms and automatically through browsing activities.

We process personal data for the following reasons:

• Responding to inquiries: Data is processed to respond to communications sent via the Site's contact form.
• Improving Site functionality: Data is used to optimize user experience and ensure smooth operation, troubleshooting, and maintenance.
• Internal analysis and development: Information supports the enhancement of our services and business growth.

We may share your personal data with authorized service providers for purposes such as IT support and maintenance. These third parties are obligated to use your data solely for services they perform on our behalf, ensuring compliance with security and legal standards.

Some third-party providers operate outside Canada, and your data may be transferred internationally. We ensure protection by implementing safeguards, such as transferring data only to jurisdictions with adequate protection levels or through contracts with recognized standards.

We implement appropriate measures to prevent unauthorized access, alteration, or disclosure of your personal data. Access to your data is restricted to authorized personnel and third parties bound by confidentiality.

We have established protocols to address any suspected personal data breaches and will inform you, as well as the relevant regulatory authorities, when required by law.

We retain personal data only for as long as necessary to fulfill its purpose, including compliance with legal, accounting, or reporting obligations. Once processing is no longer needed, we securely delete or anonymize the data.

You have the following rights under data protection laws:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request updates to inaccurate or incomplete data.
• Erasure: Request deletion of personal data where no legal basis exists for continued processing.
• Objection: Object to processing based on legitimate interests.
• Restriction: Request suspension of data processing in specific circumstances.
• Transfer: Request transfer of your personal data to another entity.

You may contact us at sales@techugo.ca to exercise your rights. We may request identity verification for security purposes and aim to respond within one month.

If you are dissatisfied, you can file a complaint with the relevant data protection authority in Canada. However, we encourage you to contact us first to address your concerns.

For questions or concerns regarding this privacy notice or your data, contact us at:

Techugo Private Limited
311, 4893 Clarendon st,
Vancouver BC, V5R 3J3
Email: sales@techugo.ca